Help Center
Get In Touch
Our USA-based support team is ready to assist you Monday through Friday, 9:00 AM – 6:00 PM EST.
Phone(855) 274-6564
Address12-E Meem Ave
Gaithersburg, MD 20877
Gaithersburg, MD 20877
HoursMon – Fri: 9:00 AM – 6:00 PM EST
How Can We Help?
Browse our support resources below.
Shipping
Free shipping on all eBikes. Orders ship within 0–1 business days via FedEx or UPS.
View Shipping Policyarrow_forwardReturns & Refunds
30-day return policy on unridden bikes. Easy process with dedicated support.
View Return Policyarrow_forwardWarranty
Up to 3-year motor warranty and 1-year component coverage on all eBikes.
View Warranty Detailsarrow_forwardFinancing
Flexible financing options available through Affirm. Ride now, pay later.
Learn About Financingarrow_forward