Support

Get In Touch

Our USA-based support team is ready to assist you Monday through Friday, 9:00 AM – 6:00 PM EST.

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Address12-E Meem Ave
Gaithersburg, MD 20877
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HoursMon – Fri: 9:00 AM – 6:00 PM EST

How Can We Help?

Browse our support resources below.

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Shipping

Free shipping on all eBikes. Orders ship within 0–1 business days via FedEx or UPS.

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Returns & Refunds

30-day return policy on unridden bikes. Easy process with dedicated support.

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Warranty

Up to 3-year motor warranty and 1-year component coverage on all eBikes.

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Assembly

Step-by-step assembly guides to get you riding in no time.

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Manuals

Download owner's manuals for all Cyberbike models.

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Financing

Flexible financing options available through Affirm. Ride now, pay later.

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Frequently Asked Questions

Quick answers to common questions.