Returns & Refunds

Cyberbike Return Policy
Because electric bikes are large, expensive to ship, and must be inspected carefully before resale, all returns must follow the policy below. Returns must be requested within 30 days of delivery.

Overview

Return Policy at a Glance

We make returns as straightforward as possible.

30-Day Return Window
Returns must be requested within 30 days of delivery.
10-Mile Allowance
Bikes may be ridden up to 10 miles and still remain eligible for return, provided they are in clean, undamaged, returnable condition.
Tiered Return Fees
Unopened box: 10% fee • Opened, unridden: 20% fee • Ridden under 10 miles: 40% refurbishment fee. Customer pays return shipping.

Process

How to Start a Return

Contact our support team before sending anything back. Returns sent without prior approval may be refused.

1
Contact Cyberbike Support
Email returns@cyberbike.com or contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA).
2
Send Required Photos
Before we issue an RMA, you must provide photos confirming the bike is eligible for return. Ridden bike returns require odometer, full-bike, and component photos.
3
Receive Return Instructions
If the return is approved, Cyberbike will provide return instructions. You are responsible for arranging and paying return shipping unless otherwise approved by Cyberbike.
4
Repack the Bike
Pack the bike securely in its original packaging with all included accessories, charger, keys, tools, manuals, and components.
5
Inspection Upon Arrival
Once the bike arrives back at our facility, Cyberbike will inspect it before issuing a refund. Additional deductions may apply for damage, missing items, or excessive wear.
6
Refund Issued
Approved refunds are processed to the original payment method after inspection, minus applicable shipping costs, restocking or refurbishment fees, and any additional deductions.

Timeline

Refund Processing Times

Once the returned item is received and inspected, approved refunds are typically processed within 5–10 business days. Your bank, card issuer, or financing provider may take additional time to post the refund to your account.

Return Category Fee Notes
Unopened box 10% restocking fee Bike in original sealed packaging
Opened box, unridden bike 20% restocking fee Box opened but no miles ridden
Ridden bike under 10 miles 40% refurbishment & restocking fee Subject to photo verification and inspection approval
Incorrect item shipped by Cyberbike No fee Cyberbike covers return shipping costs
Verified shipping damage No fee Contact us within 48 hours of delivery with photos

Eligibility

What Can & Cannot Be Returned

Please review these guidelines before initiating a return.

Eligible for Return

  • Bikes returned within 30 days of delivery
  • Unopened bikes in original packaging
  • Opened but unridden bikes in original packaging
  • Ridden bikes with fewer than 10 miles (subject to inspection and approval)
  • Accessories and parts that are unopened and unused
  • Incorrect items shipped by Cyberbike

Not Eligible for Return

  • Bikes returned more than 30 days after delivery
  • Bikes with 10 or more miles on the odometer
  • Bikes with crash damage, abuse, neglect, or excessive wear
  • Bikes that have been modified, customized, or altered
  • Bikes missing original packaging, charger, keys, tools, manuals, or components
  • Clearance, open-box, demo, refurbished, or final-sale items
  • Installed, used, or opened accessories and replacement parts
  • Batteries returned separately unless approved under warranty